Salon Policies

  • Haircut Services (24 hours notice)

    Color, Extensions, Treatments (48 hours notice)

    Cancelling/rescheduling after the cancellation window closes, or missing your appointment without notice (No Show) requires 50% payment of the service

    • Payment will not be applied to the future appointment

    • Payment is collected day of the cancellation/no-show

    • All fees must be paid prior to scheduling future appointments

    OAK BRUSH reserves the right to cancel or reschedule an appointment. Should a cancellation occur, a new appointment will be scheduled without any additional fees, subject to availability

  • Our stylists pride themselves on providing exceptional service - we want you to have hair you love!

    We do not offer refunds on salon services or service gratuity

    If the final look of your service isn’t to your liking, your original stylist offers a complimentary adjustment. Please notify us within 1 week of your service to discuss and schedule

    Adjustments brought to our attention after 1 week, or adjustments that vary from the initial consultation, may require additional service costs

    Your adjustment will be scheduled with priority, with as much flexibility as the stylist’s schedule can provide, at least 5-7 days from notifying us

  • If you arrive between 1 - 10 minutes late, we may need to alter your service for the allotted time

    If you are more than 10 minutes late for your appointment, we’ll reschedule you with a rescheduling fee (50%)

    Rescheduling fee is not applicable to future appointments and must be paid prior to scheduling future appointments

  • To protect the integrity of their hair, we do not offer any services with lightening (bleach) for clients younger than 12 years old

    We can apply semi-permanent color, with parent permission, as long as the hair doesn’t need any lightening for the color to take

    Pricing is as listed for all color services

  • Please call us if you can’t make your appointment due to snow and we will reschedule you, waiving the rescheduling fee

    If you decide to cancel your appointment, we will follow through with our cancellation policy

    Missing your appointment without notice (NO SHOW) requires 50% payment of the missed service

    The salon will plan to stay open, unless otherwise noted. If your stylist cannot make it in, we will contact you as soon as possible